Frequently Asked Questions (FAQ)

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How Can I Increase User Adoption of CRM?

Provide tools that your sales people can’t live without. Read examples of critical factors for companies who are doing this successfully. More…

What does CRM stand for?

CRM stands for Customer Relationship Management and it is usually defined as a software product that can assist organizations with managing the 360 degree view of their customers – including sales, services, support, marketing, and communications.

Which CRM is Best?

Careful analysis of a customer’s business and sales team can help us determine which CRM can best serve an organization. The solution often depends on may factors, but primary among them are the types of salespeople, industry, type of products you are selling, and the existing processes. AIM Technologies specializes in two state of the art customer relationship management solutions – Acumatica CRM and Dynamics 365 for Sales. Once we help determine the best fit, AIM also provides customization, training, and ongoing support of the tools selected.

What does ERP stand for?

Enterprise Resource Planning. ERP solutions are software packaged designed to manage the financial accounting and operational requirements of an enterprise. This often includes general accounting, financial reporting, and human resources in addition to any specific operational processes such as field service, manufacturing, and distribution.

How much does it cost to replace an ERP system?

In many cases, the cost of maintaining a legacy ERP solution is greater than the cost of implementing a modern SAAS solution.

Click here to visit the TCO calculator and to request your customized TCO evaluation.

What is SAAS?

SAAS stands for Software As A Service. This is a way of delivering software where the hardware and software are maintained by a hosting provider and the customer accesses the software over an internet connection.